Unable to set new card as Primary card

Hi there, I have added a new credit card for payment which was completed all fine. But I cannot now set it as the new Primary Card and then remove the old card which is now expired.

If you can please assist.

Kind regards,

Andrew Taylor

Hello Andrew,

Thanks for reaching out to Jotform Support. Can you try to do it in incognito mode or try clearing your browser cache and cookies, as this should solve the issue? 

Give it a try and let us know how it goes.

Hi there, I tried this and also using Edge instead of Chrome and same result. So unfortunately not resolved.

Andrew Taylor

Hi Andrew,

Can you indicate to us the last 4 digits of the card you'd like to set as primary? We can try setting it from our end, when requested.

Once we hear back from you, we'll be able to help you with this.

Sure if it can please be the new backup card which ends in 4526 which is then the new Primary Card.

Andrew Taylor

Hi Andrew,

As requested, we have updated your primary card to the card ending in 4526. Future payments will be paid using this card.

Reach out again if you need any help.

Thanks very much for this.

Andrew Taylor