What is going on with the UI?

  • Transcendence_Media
    Asked on September 17, 2024 at 5:44 PM

    I am using the latest version of Chrome on Mac desktop and many times when I open a different tab, function, or field, the layout shifts left on the screen cutting off the field menu (see below). How do I fix this?

    What is going on with the UI? Image 1 Screenshot 20

  • Mary JotForm Support
    Replied on September 17, 2024 at 10:56 PM

    Hi Shakoure,

    Thanks for reaching out to Jotform Support. Can I ask for the model of your Mac desktop? Also, can I confirm if this is happening only to your Chrome browser?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Transcendence_Media
    Replied on September 20, 2024 at 11:16 AM

    I am using an Apple M1 with the latest OS software. I tried the form editor on Safari which did not seem to have any issues, so it seems that this issue is with Chrome. Are you guys getting any other similar reports about this?

  • Angelica JotForm Support
    Replied on September 20, 2024 at 11:59 AM

    Hi Shakoure,

    I'm also using an Apple M1 with the latest OS, but I'm not experiencing this issue. Check the screenshot below to see my results:

    What is going on with the UI? Image 1 Screenshot 20

    Do you only experience it when you update your OS? Have you tried restarting your device to see if that resolves the issue? Or perhaps uninstalling and reinstalling Chrome?

    Keep us updated and let us know if you need any more help.

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