Card payment option not working on form

  • May_Brooke
    Asked on September 17, 2024 at 2:57 PM

    The debit/credit card payment method on the form is not working, and only the Paypal (second) option works.

    Here is the form link: https://form.jotform.com/242188361999069

    Jotform Thread 19103821 Screenshot
  • Gian JotForm Support
    Replied on September 17, 2024 at 3:40 PM

    Hi Brooke,

    Thanks for reaching out to Jotform Support. I viewed your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Card payment option not working on form Image 1 Screenshot 20

    Can you try it again and see how it goes? If you run into the same issue again, can you share a screenshot showing how the credit card payment does not work?

    Let us know if there's anything else we can help.

  • Özlem JotForm Developer
    Replied on September 19, 2024 at 3:51 AM

    Hello,

    We are sorry for the issue.

    The issue is fixed.

    Thank you.

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