Microsoft Teams Integration: Could not authenticate due to Microsoft 365 license

  • Advanced_Optical
    Asked on September 11, 2024 at 3:03 PM

    Every time I go to authenticate Microsoft Teams I get a red bubble that says could not authenticate check your Microsoft 365 licenses but we pay for Microsoft 365 every month to have the license so I am confused on what to do. It also Says you cannot use a personal email you have to use a business one and ours is a business one as well.

  • Christian Ice JotForm Support
    Replied on September 11, 2024 at 3:46 PM

    Hi Advanced_Optical,

    Thanks for reaching out to Jotform Support. A possible reason why you're getting that error when integrating Microsoft Teams on your form because of invalid license on the email address. Please make sure that your Microsoft 365 subscription is active and includes Teams, and you're using the correct email address and password. We also have a guide on How to Integrate Microsoft Teams with Jotform that you can check out.

    Keep us updated and let us know if you need any more help.

  • Advanced_Optical
    Replied on September 20, 2024 at 12:04 PM

    Updated the License and added teams! Thank you for the help!


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