Sending notifications to the user who installed the app.

  • semajinge
    Asked on September 5, 2024 at 12:55 PM

    Ive created an app for my customers and I wanted to know how to how can I send out a notification to all the customers who added the app to their phone.

  • James Adalem JotForm Support
    Replied on September 5, 2024 at 1:31 PM

    Hi Semaj,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.

  • James Adalem JotForm Support
    Replied on September 5, 2024 at 2:09 PM

    Hi Semaj,

    If you want to send out a notification on your app you can use the Push Notification feature for Jotform Apps, but please note that this feature is currently in Beta. Let me walk you through it:

    1. In App Builder, click on Settings in the purple navigation bar at the top of the page.
    2. Go to the Push Notification panel on the left side of the page.
    3. Toggle ON the Enable Push Notifications.
      Sending notifications to the user who installed the app Screenshot 70

    Now, you can edit your permission request message that displays in the app. Here’s how to do that:

    1. Click on Edit Permission Request under the Enable Push Notifications section, and then you can change the title and contents of the permission request, then click Save
      Sending notifications to the user who installed the app Screenshot 81

    A permission request is shown in the app:

    Sending notifications to the user who installed the app Screenshot 92

    Now, you can send a notification to your user by filling up the Notification Title and Notification Content, then press Send.
    Sending notifications to the user who installed the app Screenshot 103

    Result after sending the notification:
    Sending notifications to the user who installed the app Screenshot 114

    You can also view the metrics of your notifications under the Push Notification History section. This section contains metrics such as how many subscribers you have, how many of them clicked on the sent notification, etc. 
    Sending notifications to the user who installed the app Screenshot 125

    Please note that the users will only be able to receive these notifications if they allow your installed app to receive notifications.

    Give it a try and let us know if you need any help.