I keep getting the You've run out of upload Quota warning message even after purging submissions.

Hi,

I am trying to free up space so I can run one short form, for aproximately 20 submissions - with no attachments - within the free pricing structure.

I have deleted my previous form and submissions and purged them.

It has been over a month since the last form was used/submissions made.

I check in my account and it shows I am not currently over - see screenshot.

Why do I still keep getting the message - you've run out of upload quota?

How can I run this new very small questionnaire on a free plan?

Thanks

Melania

Hi Melanie,

Thanks for reaching out to Jotform Support. I checked your account and confirmed that it's below the limits. I then manually recalculated your account limits and cleared your form caches. The warning message should now disappear from your account.

Let us know if there's anything else we can help you with.

Thanks a million! Have a great day!