I need help uploading a word document.

  • sarahwinddvm
    Asked on September 4, 2024 at 5:35 PM

    I keep getting a error code that says the url is not available when trying to upload a word document to the form builder to make the form fillable.

    Jotform Thread 18670511 Screenshot
  • Catherine JotForm Support
    Replied on September 4, 2024 at 6:34 PM

    Hi Sarah,

    Thanks for reaching out to Jotform Support. I've tested the Smart PDF functionality to convert the test PDF, and I did not encounter any difficulties. Check out my results in the screencast below:

    I need help uploading a word document Screenshot 20

    Could you please share your PDF file with us so that we can try to replicate the issue on our end? You can upload the file to Google Drive and share the public link with us. Also, keep in mind that Jotform Smart PDF Forms can handle documents up to 25 pages long. If you try to upload a lengthy PDF that exceeds this page limit, you may encounter an error that prevents the file from being imported.

    You can also refer to this guide for more information on converting your PDF document to an online form.

    Let us know if there’s anything else we can help you with.

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