Email Notification is not being sent.

  • Hemdat_nehoray
    Asked on September 4, 2024 at 4:04 AM

    I am experiencing an issue with a custom button in one of my JotForm tables. The button is supposed to send an email to the user, but it is not functioning as expected. Here are the details:

    I have set up this button to send an email to the user, but it appears that no email is being sent when the button is activated. Could you please investigate this issue and advise on how to resolve it?

    Thanks

  • Mary Eden JotForm Support
    Replied on September 4, 2024 at 4:10 AM

    Hello Hemdat,

    Thanks for reaching out to Jotform Support. Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

    We appreciate your patience while we work on a solution.

  • Mary Eden JotForm Support
    Replied on September 4, 2024 at 4:21 AM

    Hello Hemdat,

    Our developers have informed us that the issue has been resolved.

    If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

    Keep us updated and let us know if you need any more help. 

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