Client can’t submit form

Hi my client is attempting to fill in the tax intake preparation form and she can’t submit it, how can I help her, she says there is no errors on the form but there is no submit button

Hi venicemariellc,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Also, clearing your form caches may work.Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

If the issue resists, your client can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. Also, can you give us a permission to send a submission of your form so we can investigate it more to see if we can figure out what's going on?

Once we hear back from you, we'll be able to move forward with a solution.

Permission granted thanks!
I will send this to the client thanks
Respectfully,
VeniceMarie
REALTOR®. | Investor. | Philanthropist
*Your Dream....My Purpose!*
Mobile: 702-622-5217
Email: venicemariellc@gmail.com
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Hi venicemariellc,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.