How to Address Issues with Email Notifications and Autoresponders?

  • studiofivecorp
    Asked on September 4, 2024 at 2:35 AM

    Hello,

    I submit my form entry but i did not receive any email.

    i think is bugged?

  • Emma JotForm Support
    Replied on September 4, 2024 at 3:15 AM

    Hi studiofivecorp,

    Thanks for reaching out to Jotform Support. When I cloned your form and tested it on my end to see if I could replicate the issue and I ran into the same issue. I've gone ahead and escalated this to our Developers. Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

    We really appreciate your patience and understanding while we’re looking into this.


  • Azrai_Ahmad
    Replied on September 4, 2024 at 3:45 AM

    Thank you please update me.

  • Emma JotForm Support
    Replied on September 4, 2024 at 5:12 AM

    Hi studiofivecorp,

    We have received an update from our Developer Team confirming that the issue has been resolved. The emails are now functioning as expected, and any delayed emails will be sent shortly. Can you give it a try and see if everything is working on your end?

    Reach out again if you need any help.

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