Unable to Purchase Subscription

  • reginang00
    Asked on September 3, 2024 at 11:00 PM

    I am trying to subscribe but it keeps declining me please advise.

  • Sheena JotForm Support
    Replied on September 3, 2024 at 11:35 PM

    Hello Regina,

    Thanks for reaching out to Jotform Support. I have forwarded your concern to the relevant team. If there are any updates, we’ll circle back to this thread and let you know.

    Thanks for your patience, we appreciate it.

  • Sheena JotForm Support
    Replied on September 4, 2024 at 4:50 AM

    Hello Regina,

    It seems there was a block on your account preventing payments, but we've removed it from our end. Could you please try making a payment again and let us know if the issue persists?

    Keep us updated, and let us know if the issue persists.

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