Can I Collect Credit Card Info?

  • Monica_Storey
    Asked on September 3, 2024 at 9:05 PM

    I dont have a payment gateway but have asked people to put the credit card info into a form and yest once complete I am unable to see it. Please advise.

  • Sheena JotForm Support
    Replied on September 3, 2024 at 9:17 PM

    Hi Monica, 

    Thanks for reaching out to Jotform Support. We regret to inform you that collecting Credit Card Information using plain text fields is not possible as it violates Jotform's Terms of Use. Our PCI certification mandates that we prohibit the collection of credit card details on regular forms, regardless of the circumstances.

    If you need to collect the payment details and charge the user later, you can use one of our Payment Processor Integrations and then use the Payment Authorization feature. By using this feature, you can collect your customer's payment details, but please note that the data will be stored under the payment processor, and you still cannot directly collect credit card details. To learn more, we have a guide on How to Enable Payment Authorization.

    Reach out again if you need any other help.

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