404 Not found when downloading the file in inbox

  • a.kaplan
    Asked on September 3, 2024 at 11:47 AM

    I'm trying to download the image from the form but its not working anymore.

    No image showing when I downlod from my form.





    Jotform Thread 18607601 Screenshot
    Page URL: https://www.jotform.com/inbox/221083797286163/6011033262692165693
  • Jefferson JotForm Support
    Replied on September 3, 2024 at 1:03 PM

    Hi a.kaplan,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    404 Not found when downloading the file in inbox Image 1 Screenshot 20

    Can you try it again and see how it goes? I have cleared your form cache as a precaution. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and let us know how it goes.

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