Square: Payment Error 2 while submitting a form.

  • forwardsafetytraining
    Asked on September 2, 2024 at 9:19 PM

    My client received the following error message when he tried to submit his credit card information. What should we do with this?Square: Payment Error 2 while submitting a form Screenshot 20

    Jotform Thread 18583661 Screenshot
  • Waqas JotForm Support
    Replied on September 3, 2024 at 12:17 AM

    Hi Becky,

    Thanks for reaching out to Jotform Support. Usually, if we remove the Square Integration and then integrate it again, that gets things working again. Let me show you how to do it:

    1. Open your form in Form Builder, then click on the Product List field.
    2. Click on the Wand icon on the field, and click on Settings in the menu that opens up.
    3. Now, click on the green Connected button and select Disconnect.
    4. Then, click on Connect and connect the Integration again.
    5. Click on Continue, and that's it.

    Square: Payment Error 2 while submitting a form Screenshot 20

    If you continue to have the same problem, be sure to check your Square account to make sure that everything is set up right.

    Give it a try and let us know if you need any other help.

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