Page not found error when form is submitted

  • mohamedchokri
    Asked on September 2, 2024 at 7:41 AM

    HI

    My Assessment was submitted but retuned with ERROR page not found


    THANKS

    Jotform Thread 18565841 Screenshot
  • Chris_L JotForm Support
    Replied on September 2, 2024 at 8:02 AM

    Hi mohamedchokri,

    Thanks for reaching out to Jotform Support. I cloned your last accessed form to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my result:
    Page not found error when form is submitted Image 1 Screenshot 20

    Is your form embedded on a website? If so, can you share the link to the embedded form? In the meantime, I cleared the cache of your forms.

    Once we hear back from you, we'll be able to help you with this.

  • mohamedchokri
    Replied on September 2, 2024 at 8:15 AM

    I cleared the cache, but nothing has changed, and the same 'Page Not Found' message appeared. You will find the requested link attached

    https://form.jotform.com/242193138875565

  • Sidharth JotForm Support
    Replied on September 2, 2024 at 8:40 AM

    Hi mohamedchokri,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Page not found error when form is submitted Image 1 Screenshot 20

    As you can see, there was no error after the submission of the form. I have cleared your form cache just in case. Can you give it a try again and see how it goes? If the same thing happens, will you allow us to test your form with a submission to help us better understand what’s happening?

    Once we hear back from you, we'll be able to help you with this.

  • mohamedchokri
    Replied on September 2, 2024 at 10:26 AM


    Hi !

    the same thing happens,you can test my forms with submission

    knowing that this bug is only for forms where there is an inteligent pdf connection, you will find below the two links of these forms

    https://form.jotform.com/242193138875565

    https://form.jotform.com/221057733821048

    thanks


  • Christine JotForm Support
    Replied on September 2, 2024 at 10:32 AM

    Hi mohamedchokri,

    It looks like a few users have run into this issue. I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now.

    Give it a try and let us know how it goes.

  • mohamedchokri
    Replied on September 2, 2024 at 10:50 AM


    all is well now, thank you for your responsiveness and professionalism.

    thanks

Your Answer