I have been locked out of my Enterprise account

  • Samara Karakizi
    Asked on August 28, 2024 at 5:18 AM

    I have been locked out of my Enterprise account

  • Chris_L JotForm Support
    Replied on August 28, 2024 at 5:42 AM

    Hi Samara,

    Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

  • Gemmhel JotForm Support
    Replied on August 28, 2024 at 5:54 AM

    Hi Samara,

    Thanks for your patience. I'm sorry to see that your account is locked. When I checked your history logs, I saw your account got locked due to a failed login attempt. I've gone ahead and unlocked your account. Since your server is HIPAA, please wait 1 hour and then try to log in again.

    Additionally, if this happens again, you can also reach out to any admin user on your server, as admin users can also unlock accounts in the Admin Console. 

    Reach out again if you need any other help.

  • Brian Kirsch
    Replied on September 4, 2024 at 10:44 AM

    I have the same issue, can anyone please email me as well? Since I can't login I can't create a enterprise ticket and you have no phone number listed
  • Rene JotForm Support
    Replied on September 4, 2024 at 11:01 AM

    Hi Brian,

    I have created a separate thread for you, and you can check it here.

    Thanks for your patience, we appreciate it.

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