Can't send out emails to addresses that have apostrophes with Jotform

  • AffinityHCG
    Asked on July 29, 2024 at 9:14 PM

    We have an automated email that gets send out to a recipient once the form is filled out. A field on our form auto populates with the recipients email address. The email has an apostrophe for example jane.o'doe@email.com. This is a valid email address but when jotforms tries to send it we get the error in the attached screenshot. Jotforms drops off everything before the apostrophe in the example email of jane.o'doe@email.com and tries to send an email to just doe@email.com


    Is there a limitation to the special characters an email can have to be sent by Jotform?

    Cant send out emails to addresses that have apostrophes with Jotform Image 1 Screenshot 20

  • Sonnyfer JotForm Support
    Replied on July 30, 2024 at 2:46 AM

    Hi AffinityHCG,

    Thanks for reaching out to JotForm Support. As far as I know, our system does not recognize email addresses with apostrophes, but let me escalate your question to our backend team to shed us some light on this. We'll circle back to this thread as soon as we have updates to share.

  • Dipesh
    Replied on September 18, 2024 at 8:48 PM

    Hi,

    Has there been a response or fix for this issue? We have the same problem with emails that have an apostrophe. Not something we can control as they are external users filling out our forms.

    Obviously works everywhere else they use it.

  • Sonnyfer JotForm Support
    Replied on September 18, 2024 at 9:08 PM

    Hi Dipesh,

    I've moved your question to a new thread, so I can address it separately. You can check that out here.

    Thanks for your cooperation, we appreciate it.

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