-
AffinityHCGAsked on July 29, 2024 at 9:14 PM
We have an automated email that gets send out to a recipient once the form is filled out. A field on our form auto populates with the recipients email address. The email has an apostrophe for example jane.o'doe@email.com. This is a valid email address but when jotforms tries to send it we get the error in the attached screenshot. Jotforms drops off everything before the apostrophe in the example email of jane.o'doe@email.com and tries to send an email to just doe@email.com
Is there a limitation to the special characters an email can have to be sent by Jotform?
-
Sonnyfer JotForm SupportReplied on July 30, 2024 at 2:46 AM
Hi AffinityHCG,
Thanks for reaching out to JotForm Support. As far as I know, our system does not recognize email addresses with apostrophes, but let me escalate your question to our backend team to shed us some light on this. We'll circle back to this thread as soon as we have updates to share.
-
DipeshReplied on September 18, 2024 at 8:48 PM
-
Sonnyfer JotForm SupportReplied on September 18, 2024 at 9:08 PM
Hi Dipesh,
I've moved your question to a new thread, so I can address it separately. You can check that out here.
Thanks for your cooperation, we appreciate it.