Public Form: requiring User to Sign into A Jotform Account.

  • Wendy McClelland
    Asked on May 2, 2024 at 10:10 AM

    Hi there,

    I have a jotform ready to go and when I test it, it is requesting people login even though I have it set to Public. Can you please help me fix this so that I can send my form.

    Page URL: https://www.jotform.com/help/401-where-to-find-my-form-url/
  • Kyle Jotform Support
    Replied on May 2, 2024 at 10:26 AM

    Hi Wendy,

    Thanks for reaching out to Jotform Support. I opened your form through an incognito tab, Edge browser, and mobile phone browser; it didn't require me to log into my Jotform account. Check out my results in the screenshots below:

    Chrome's Incognito mode:Public Form: requiring User to Sign into A Jotform Account Screenshot 40

    Edge browser:Public Form: requiring User to Sign into A Jotform Account Screenshot 51

    Mobile browser:

    Public Form: requiring User to Sign into A Jotform Account Screenshot 62

    Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Reach out again if there’s anything else we can help you with.