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MelAsked on March 15, 2024 at 2:30 PM
The subject line of both our autoresponder email and the notification email used to contain the word "EDIT:" when the person filling out the form edited responses that had previously been submitted. But now the phrase no longer appears, which makes it hard to distinguish emails for new submissions from submissions that have been edited. How can I (re)add "EDIT:" to the subject line for emails where the responses have been updated from the original submission?
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Haseeb_NReplied on March 15, 2024 at 2:58 PM
Hi Mel,
Thanks for your feedback. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.
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Haseeb_NReplied on March 15, 2024 at 4:02 PM
Hi Mel,
Thanks for reaching out to Jotform Support. I cloned your form and made a Test submission, and the Edit is appearing for me on the Subject line for the Notification email. Here is the screenshot:
To add the Edit in the subject line of the Autoresponder email, you need to add another Autoresponder email. Let me help you with that:
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- In the menu on the left side of the page, click on Emails.
- Under the Emails tab on the left side of the page in Form Builder, click on Add Email.
- Now Select Autoresponder email.
- Now Add Edit in the Subject line for the New Autoresponder email.
- Now go to the Advanced tab and uncheck Send when a submission is received.
- Now check the Send when submission is edited option.
- Now press Save.
Here is how the subject line will appear for the Autoresponder email which will only be sent when a submission is edited will show .
Give it a try and let us know if you need any help.
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Haseeb_NReplied on March 15, 2024 at 4:20 PM
Hi Mel,
I just would like to add that you need to uncheck the "send when a submission is edited" option on the original email autoresponder on your form to avoid any confusion. This way original email autoresponder will only be sent when the form is submitted initially and the second email autoresponder will be sent when the submission is edited.
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- Go to Emails tab.
- Select the pencil icon on your Autoresponder email to edit it.
- Go to Advanced tab and uncheck Send when a submission is edited and click Save.
Let us know if you need any more help.