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WTAAWitzAsked on October 12, 2017 at 3:38 AM
I entered the SMTP informations to send the autoresponder from my own email adress. But didn't work. What can I do???
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RoseReplied on October 12, 2017 at 8:46 AM
Please note that our system does not check the correctness of entered SMTP credentials. In other words, even though you enter wrong credentials, your email is added as a sender email. On the other hand, when your form is submitted, if the SMTP credentials as wrong, sender email returns automatically to noreply@jotform.com.
So, I can suggest you to check your credentials and try with the right ones.
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WTAAWitzReplied on October 12, 2017 at 3:35 PM
Thank you very much and please excuse my fault. I checked host, username and passwort multiple times, but the Security Protocol was wrong. No it works fine! :)
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Elton Support Team LeadReplied on October 12, 2017 at 4:14 PM
Glad to hear it worked now. Cheers!