Deleted the form submissions and trashed entries but still not available

  • Skycoach LTD
    Asked on March 6, 2024 at 10:18 AM

    I have deleted submissions and then deleted forever from the trash.

    Why hasn't the place become available yet?

    Page URL: https://www.jotform.com/help/377-how-to-delete-form-submission-data/
  • Camila JotForm Support
    Replied on March 6, 2024 at 10:34 AM

    Hi Skycoach LTD,

    Thanks for reaching out to Jotform Support. As per checking your account, your form is no longer over quota. Kindly check it again on your end. You can also clear your form cache for your forms for your account limits to refresh. Let me show you how to do it:

    1. On your My Forms page, hover your mouse on your Profile Avatar icon.
    2. In the window that opens, click on Settings.Deleted the form submissions and trashed entries but still not available Image 1 Screenshot 30
    3. In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.Deleted the form submissions and trashed entries but still not available Image 2 Screenshot 41

    You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.