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JohnAsked on March 4, 2024 at 8:37 PM
This doesn't work
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Rica Support Team LeadReplied on March 4, 2024 at 10:52 PM
Hi John,
Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue, so I can get a better idea of what's happening?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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johnelfordReplied on March 5, 2024 at 2:33 AM
When I embed the form it appears behind the text box (as if its a ghost behind the template of Thinkific) I then cant save it or use it.
If you look you can see your form behind and the 'content is required' message
John
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Jessica JotForm SupportReplied on March 5, 2024 at 3:09 AM
Hi John,
Thanks for reaching out to Jotform Support. We are sorry that you are experiencing this issue. Rest assured that we are here to help you with it. Could you try to reembedded your form using iFrame code? Most of the time, this will resolve the issue.
Retrieving your iFrame code is easy, let me show you how:
- In Form Builder, click on Publish on the top orange navigation bar.
- Click on Embed on the left-side panel.
- Click on iFrame, then click on Copy Code.
Give it a try and let us know if you need more help.
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johnelfordReplied on March 5, 2024 at 3:31 AM
Thanks that puts the form in there nicely, but sadly doesn't save it when completed. I am broken hearted that students on the thinkific site cant see their own work.
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Rica Support Team LeadReplied on March 5, 2024 at 3:40 AM
Hi John,
Thanks for getting back to us. Can you please share the webpage link where the form is embedded and more information about what you mean by doesn't save when completed? Do you mean the form does not submit at all when it is embedded? If so, will you give us permission to test the embedded form?
Once we hear back from you, we'll be able to help you with this.
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johnelfordReplied on March 5, 2024 at 3:42 AM
This is becoming to complicated and time consuming. Sorry but I give up.
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Rica Support Team LeadReplied on March 5, 2024 at 3:45 AM
Hi John,
Thanks for getting back to us. I’m sorry you're having difficulties with this. In case you change your mind and want to continue using Jotform for your site, feel free to reply to this thread with the webpage link where the form is embedded and we'll be happy to help you further.
Let us know if there’s anything else we can help you with.