Credit card information does not show up on the form

  • debbie jackson
    Asked on December 16, 2023 at 7:15 AM

    I cant get the credit card information to show properly when the jot form is shared, which means people can't pay, can you help?

    Page URL: https://www.jotform.com/help/165-setting-up-your-first-order-form/
  • Christy Enterprise Support
    Replied on December 16, 2023 at 7:31 AM

    Hi Debbie,

    Thank you for reaching out to Jotform Support. I am sorry that this is happening. Can you please share the form URL so we can check the payment gateway you used on the form and its configuration?

    As soon as we hear back from you, we'll be able to move forward with the solution.

  • dndjackson
    Replied on December 16, 2023 at 8:28 AM

    I fixed it! I just needed to connect it!