The 9 best LivePerson alternatives in 2025

The delightfully precocious SmarterChild chatbot launched in 2001. It took another decade before we were asking Siri natural language questions on our phones. But it wasn’t until the last year or two that businesses and individuals could build their own conversational AI trained on their own data. One of the many platforms that make that possible is LivePerson.

While LivePerson offers powerful features, it is primarily designed for enterprise-level companies. Pricing is hidden behind a sales call, onboarding and maintenance require a technical background, and custom integration development is often needed due to a limited set of native connectors. None of those limitations is inherently bad per se, but they are valid reasons to consider alternative conversational AI solutions.f

Whether you’re looking for a LivePerson alternative better suited to small teams, regulated industries, or niche training options, you have choices . We reviewed as many of them as we could find and narrowed the list to nine of our favorite AI customer support and engagement tools.

What to look for in a LivePerson alternative

There’s a lot to consider when choosing a chatbot platform. For starters, the solution you end up picking will need to keep up with the growth of your business, integrating with your current team, knowledge base, and technology stack without locking you into an expensive contract or closed ecosystem. Beyond that, however, it all comes down to what you need conversational AI for.

At a minimum, all the platforms we considered needed to offer

• AI-Driven chatbots: No-code tools for building chatbots that provide answers on par with a human, while continuing to improve over time.
• Omnichannel support: The ability to deploy and manage chatbots from a single interface, whether that’s voice and email agents or WhatsApp and Shopify agents.
• CRM and knowledge base integration: Easy setup for pulling from data sources like Zendesk, Freshdesk, or your website, to deliver context-aware responses.
• Analytics and optimization: Real-time dashboards, conversation transcripts, and sentiment analysis for reviewing bot responses and performance.
• Scalability: Account management settings that make it easy to increase or decrease the scope of your conversational AI solutions.

These were the criteria we graded LivePerson alternatives on, selecting the tools that covered the basics while bringing interesting or unique features to the table. After evaluating 20 of its top competitors, we determined the nine best LivePerson alternatives in 2025.

Best LivePerson alternatives in 2025: A quick comparison

Jotform AI Agents

Developer: Jotform

Pros:

• Voice Agents in 16 languages
• SOC 2 Type II and GDPR compliance
• Very easy to train and fine-tune

Jotform AI Agents have a generous free plan, painless chatbot training, and more than 7,000 templates. It makes it easy for anyone to create, train, and deploy their own multichannel conversational AI in less than half an hour, and it’s far more intuitive and SMB-friendly than LivePerson without sacrificing any of the higher-end or more advanced features.

Setting up an agent is as easy as selecting your tone, response length, and — in the case of call-based agents — voice. In fact, Jotform’s Voice AI Agents support 16 languages, each with a variety of gender, age, and accent options so you can tailor the experience to your brand.

When you start training the chatbot, you will add information from your knowledge base by pasting plain text, uploading files, crawling your website’s domain, or integrating with Freshdesk or Zendesk. Finally, there is the option to simply open a training chat window, a feature we didn’t see in many other tools on this list.

Beyond configuring tone, style, and context, you have many ways to control how Jotform AI Agents interact with your leads, customers, or employees. That includes telling your agent how to respond to positive or negative user sentiments, book appointments via Calendly, or suggest products from your Shopify store. Best of all, Jotform AI Agents can tell when a user’s message doesn’t warrant a response, ending conversations tactfully and without wasting time for your users or your employees. 

Every agent associated with your account is covered by Jotform’s SOC 2 Type II and GDPR compliance (and other certifications) and learns from every interaction, improving over time.

If you want an experience like what LivePerson offers but with transparent, affordable pricing and a significantly smoother onboarding experience, Jotform AI Agents is ideal for support, sales, and operations teams. 

Plans/Pricing: 

• Starter tier (free) includes up to five agents, 100 monthly conversations, and up to 10 million characters in your knowledgebase — all for free. 
• Bronze tier ($39/month) increases the limits to 25 agents, 1,000 monthly conversations, and 20 million characters in your knowledge base. 
• Silver tier ($49/month) gets you even more: 50 agents, 2,500 monthly conversations, and an allowance of 50 million characters in your knowledge base. 
• Gold tier ($129/month) comes with 100 agents, 10,000 monthly conversations, and 100 million characters in your knowledge base.
• Enterprise tier requires a sales call to unlock unlimited agents, conversations, and knowledgebase characters.

G2 rating: 4.4/5 (182 reviews)

Fin.ai

Developer: Intercom

Pros:

• Helpful knowledge base suggestions
• Ability to batch-test bots

Cons:

• Limited tone and style customizations
• Too few data connectors

The first thing to consider when looking at Fin, Intercom’s conversational AI, is the pricing. Unlike the flat, predictable pricing you’d get with many LivePerson alternatives, Fin charges you per resolution. Resolutions are defined as any time a user confirms Fin resolved their issue, or the user doesn’t request additional help. For some, that will likely be one of the biggest draws of this platform, ensuring you never pay for unused capacity. For others, it’s unpredictable — a monthly wildcard in the budget.

Outside of pricing, the thing we found most interesting during testing was the Suggestions tab (under the Train menu). There, Fin will list common topics and user questions that don’t have enough context or clarification in your knowledge base. Suggestions are ranked by what will have the largest impact, so you can go after the easiest wins first and even include recommendations for what content you might add to bring Fin up to speed.

Batch testing was another feature that stood out. You can paste a list of questions, upload a CSV file, or generate questions with AI, all in the service of seeing how a new chatbot will handle a variety of questions and issues. It’s intuitive to set up and saves time on manually poking and prodding the AI to make sure it works the way you expect.

Unfortunately, Fin’s tone and style settings felt pretty limited compared to other choices on this list, so you do much fine-tuning there. But if you’re drawn to the pay-per-resolution pricing, or want help plugging holes in your knowledge base, Fin is one option to consider.

Plans/Pricing: 

Pricing starts at $0.99 per resolution, with a resolution defined as: “The customer confirms the AI Answer resolved their issue, or the customer doesn’t request more help after the last AI Answer.” You will only be charged for one resolution if Fin answers multiple questions during a single session. There is a minimum of 50 resolutions per month.

G2 rating: 4.5/5 (3,583 reviews)

Breeze Agents

Developer: HubSpot, Inc.

Pros:

• Excellent performance monitoring
• Super easy setup
• Several useful internal agents

Cons:

• Expensive
• Limited tones and styles

HubSpot’s suite of Breeze Agents is a relatively new addition to the platform, first announced at INBOUND 2024. And although they’re more affordable to roll out than LivePerson’s chatbots, HubSpot’s are only available on the company’s expensive Professional and Enterprise plans. Still, if you’re already using HubSpot for sales and marketing, or if you simply want to monitor your chatbot’s KPIs closely, Breeze Agents are a compelling option.

There are around a dozen agents available in HubSpot’s Breeze Studio tab. Most of them, like the Company Research Agent and Cross-sell/Upsell Agent, work internally. They recognize patterns and trends from your CRM and turn them into Cards for your team to use in meetings and outreach. The Customer Agent, however, is the one that competes directly with LivePerson.

Setting up a Customer Agent doesn’t require much time or technical expertise. You start by giving it a name and picking a role, such as marketing specialist, sales representative, or customer support. Then you choose a personality, either from one of five templates or based on your account’s custom brand voice. Finally, you add knowledge sources — for example, from HubSpot content, uploaded files, or public URLs. From there, you can deploy your Customer Agent to a website, mobile app, WhatsApp, or Facebook Messenger.

While some will find the customizations offered are too basic, the HubSpot team has emphasized simplicity as a core design principle for conversational AI. That’s especially evident in the Performance tab, which comes preloaded with a dozen helpful chatbot performance metrics and visualizations, not counting the 40-plus you can add manually.

Plans/Pricing: 

HubSpot’s Agents are available on the Professional plan ($800 per month), which includes enough credits for 30 conversations. The Enterprise plan ($3,600 per month) includes enough credits for 50 conversations. Users can purchase additional credits for approximately $1 per agent conversation.

G2 rating: Not currently available

Zapier Chatbots and Agents

Developer: Zapier Inc.

Pros:

• Incredibly flexible
• Natural language agent creation

Cons:

• Steep learning curve
• Limited capacity on Pro plan

Zapier was one of the first tools to simplify building complex automations. Start by connecting your apps and setting a trigger, then an action. After that, without writing any code, you’d have powerful, multi-app workflows. Setting up a Zapier Chatbot or Zapier Agent is essentially the same process and makes it super easy to build wholly customized conversational AI interfaces.

Creating a chatbot follows a similar path to most of the other LivePerson alternatives on this list: You start by giving it a name and overarching directives on goals, tone, and audience recognition. And, like most of Zapier’s AI tools, it’s all done with freeform text instructions. After describing your chatbot, you connect your knowledge sources (which are currently limited to Google Docs, Notion databases, URLs, file uploads, and Zapier Tables), customize the user-facing design, and pick your AI model. From there, you can connect your chatbot to Slack, Facebook Messenger, or any Zap you’ve already built.

Zapier Agents have more autonomy than chatbots. You pick a trigger (for example, New Fireflies.ai meeting) and write a natural language description of what you want to happen next (such as “read call transcript and send email follow-up”). What’s more, you can tag other agents in your instructions (such as “If a follow-up call was requested, pass relevant details to {Call Scheduler Agent}”), making agents better for anything that involves sending documents or passing user instructions to external apps.

While the chatbot and agent workflows are straightforward, it takes some time to wrap your head around when it’s best to use one or the other. And adding too many agent handoffs means that all it takes is a change to one of your logins to brick the entire workflow. That, combined with the relatively low limits on non-enterprise plans, makes Zapier’s conversational AI tools most suitable for internal or partner-facing use rather than high-volume customer interactions.

Plans/Pricing: 

• Zapier Chatbots
  • The Free plan lets you create two chatbots powered by GPT-4o mini and GPT-4.1 mini.
  • Pro ($20 per month) gets you five chatbots, 10 knowledge sources, and the ability to embed chatbots and collect leads.
  • Advanced ($100 per month) allows you to create up to 20 chatbots, connect 20 knowledge sources, and removes Zapier branding.

• Zapier Agents
  • There is a free tier that includes 400 activities per month (any action the agent takes, including web searches and database lookups) and up to 10 activities per agent run. 
  • Pro ($50 per month) provides you with 1,500 activities per month and up to 40 activities per agent run.

G2 rating: 4.4/5 (1,415 reviews)

Zendesk AI Agents

Developer: Zendesk

Pros:

• Helpful hybrid dialogue builder
• Ability to manage agents across multiple brands

Cons:

• Seemingly low plan allowances
• Limited custom dialogues

Sometimes, a smooth integration is more important than advanced features. If your team is already working in Zendesk, building up a deep knowledgebase and customer support history, the ability to add AI agents into the mix as an upgrade to your existing plan is not a bad option.

Zendesk’s AI Agents aren’t the most advanced on this list. Some use cases will run into the 1,000-character limit on agent responses or limits on the number of conditionals in the dialogue builder. Assuming neither is an issue for you, setting an agent up is very straightforward, especially if you’ll mainly reference context from your Zendesk subdomain.

It would be nice to see more style options and situational instructions, such as how to respond to frustrated customers. However, if you have multiple brands associated with your Zendesk account, you can create agents for each one and manage all of them from the same dashboard, which simplifies things quite a bit. From there, enable or disable which channels each agent is available in, including X, Apple Messages for Business, Facebook Messenger, and plenty of others.

While the chatbot builder is fairly rudimentary, the pricing is confusing. All plans come with Essential-level agents by default but include a limited number of automated resolutions with the option to purchase more. Advanced agents are purchased as an add-on and unlock hybrid flows, a powerful feature blending AI-generated responses with prewritten, templated answers for consistency and control. Companies already invested in Zendesk or with the budget for Advanced agents should sign up for a trial and test it out.

Plans/Pricing: 

• A Suite Team plan ($55 per month) accommodates up to five automated resolutions per agent per month, with the option to purchase more at $1.50 per automated resolution.
• A Suite Professional plan ($115 per month) allows up to 10 automated resolutions per agent per month.
• A Suite Enterprise plan ($169 per month) is the highest tier with up to 15 automated resolutions per agent per month. 

G2 rating: 4.3/5 (7,451 reviews)

Freddy AI Agent

Developer: Freshworks Inc.

Pros:

• Awesome agent templates
• Easy to navigate

Cons:

• Not enough third-party integrations
• Too few training avenues

Like Zendesk’s conversational AI, Freshworks’s Freddy AI Agents are more concerned with breadth than depth. Onboarding takes only a few minutes, starting with steps to give your agent a name, goals, and instructions with a plain language prompt, before you go on to train it on company documents. Training is especially basic, with no option for syncing an external knowledgebase that isn’t a website or a file upload.

There are more than 70 templates to get you up and running as quickly as possible, which is a huge help. Unfortunately, there are virtually no actions the agent can take beyond providing text responses based on the context you’ve given it. Still, it’s easy to deploy chatbots to the most common communication channels, and in our tests, AI responded to customer questions with natural, helpful, and measured answers.

Although it can’t book appointments or collect signatures like Jotform’s Freshdesk-connected AI Agents, Freddy AI did crawl our example knowledge-base URL much faster than any other platform we tested. That was especially impressive given the quality of its responses and outputs. With an entry point of $35 per month, it’s not hard to recommend.

Plans/Pricing: 

All Freshdesk plans start you off with 500 trial sessions for Freddy AI Agents and charges $100 per 1,000 sessions after that. The Growth plan ($35 per month) does not include email responses for Agents, while the Pro ($83 per month) and Enterprise ($131 per month) plans seem to include the same agent allowances and features.

• The Growth plan ($35 per month) accommodates up to five automated resolutions per agent per month, with the option to purchase more at $1.50 per automated resolution.
• A Suite Professional plan ($115 per month) allows up to 10 automated resolutions per agent per month.
• A Suite Enterprise plan ($169 per month) is the highest tier with up to 15 automated resolutions per agent per month. 

G2 rating: 4.2/5 (5 reviews)

Social Intents

Developer: Social Intents, LLC

Pros:

• Tons of customization options
• Many AI models to choose from

Cons:

• No voice or phone agents
• No email agents

Most of the conversational AI tools on this list fall are either no-code chatbot builders driven by natural language instructions, or they’re a more technical platform with esoteric customizations and settings. Social Intents is one of the better tools for something in between those two categories.

Sure, it’s still a no-code builder with nary a branching conversation diagram in sight. That said, there are dozens and dozens of options and configurations requiring no technical background. You can change the text on every button, tooltip, and toggle that users see on your chatbot, from the text that pops up when hovering over the X button to the wording on the Sound On/Off option.

The most technical things Social Intents throw at you are some of the platform’s most interesting features. For example, you can pick from 16 OpenAI, Anthropic, and Gemini models, as long as you have a corresponding API key. Over in the Targeting tab, you have the option to specify which domains or specific pages will display (or hide) your chatbot, as well as space for blocking certain IP addresses.

Again, Social Intents is likely too simplified for anyone with coding experience, and the lack of voice or email agents will be a dealbreaker for many. But the whole experience is far more accessible than most platforms, making it an attractive alternative to LivePerson’s enterprise-level onboarding and rollout processes.

PlansPricing:

• Starter plan ($49 per month) gets you one chat widget on one domain, up to three agents, and 200 conversations per month. 
• Basic plan ($79 per month) gets you two chat widgets on two domains, unlimited agents, 1,000 conversations per month, and access to Gemini and Claude in addition to OpenAI models.
• Pro plan ($132 per month) gets you five chat widgets on five domains, unlimited agents, 5,000 conversations per month, and lets you remove Social Intents branding. 
• Business plan ($265 per month) gets you 10 chat widgets on 10 domains, unlimited agents, and 10,000 conversations/month.

G2 rating: 4.4/5 (10 reviews)

InsertChat

Developer: InsertChat

Pros:

• Better-than-average training options
• Great AI model selection
• Lots of tone and style options

Cons:

• Some confusing features and explanations
• No conversational AI for email or SMS

After we tested well over a dozen chatbot platforms, InsertChat still made the setup process feel fresh and engaging. It’s worth noting the experience is occasionally marred by broken English. But 256-bit encryption, GDPR compliance, and a promise to never train AI on your data ensure the platform’s trustworthiness and legitimacy was never in question.

Agent training includes more pathways than most of our other LivePerson alternatives. Beyond supporting more than 26 file types — ranging from .epub to .wav files — you also have the option to crawl a URL and set InsertChat to automatically recrawl it at specific intervals. And on higher-tier plans there is an option to train on AWS S3 and R2 buckets. Regardless of what they were trained on, all chatbots can be restricted to training data only or allowed to incorporate “generic AI knowledge.”

Within the Settings menu, you have a choice of 13 models, including Grok 4, Llama 4, GPT-5, Gemini 2.5, and Sonnet 4. InsertChat also had the most extensive list of tones, styles, and response formats out of every tool we tested, although it’s impossible to tell a difference between some of the options, such as empathetic, sympathetic, warm, and encouraging. There aren’t nearly as many voices as those in tools like Jotform AI Agents, but they all sound natural and convincingly human.

The biggest downside to InsertChat is that despite a long list of integrations for ticketing systems like Drift, Tidio, Front, and others, there is no way to have your bot reply over email or SMS. If that isn’t a dealbreaker, InsertChat is a solid option for general-purpose live chat software.

Plans/Pricing:

• Basic plan ($49 per month) gets you two chatbots, 4,000 credits per month, and zero integrations.
• Starter plan ($99 per month) gets you five chatbots, 10,000 credits per month, and standard integrations.
• Business plan ($399 per month) gets you five chatbots, 30,000 credits per month, and all premium integrations.
• Enterprise plan ($899 per month) gets you 15 chatbots, 50,000 credits per month, all premium integrations (including training on AWS buckets), and a dedicated support agent.

G2 rating: 5/5 (4 reviews)

Plivo

Developer: Plivo Inc.

Pros:

• Efficient generation of AI bots
• Lots of developer-friendly features

Cons:

• Not enough conversation channels
• Steep learning curve

One of the main reasons that companies end up deciding against LivePerson is how difficult it is to set up. Plivo, despite its sometimes confusing UI and buried features, delivers on the promise of a developer-friendly chatbot builder that doesn’t require an enterprise budget and months of onboarding.

If you’re comfortable rolling out an AI chatbot for customer interactions, there’s a decent chance you trust AI enough to create that chatbot in the first place. And that’s exactly what Plivo’s Vibe Agent does: You explain what you want with a prompt, and it maps everything out in a flowchart diagram, with nodes for each trigger and action. Best of all, Plivo is under no illusions that this works perfectly, stating in the documentation, “Vibe Agent can quickly get you to a 70 percent agentic flow.” It also helps that this drag-and-drop workflow builder was one of the best we saw during our research for this article.

Whether you map out your conversational AI manually or with the Vibe Agent, there are a ton of advanced, technical settings to play with. You can insert custom Python code, make API calls, HTTP requests, and connect to MCP servers. Knowledgebase connectors are limited to file uploads, URLs, and a somewhat short list of third-party apps, but the inclusion of Confluence is nice.

As of this writing, Plivo only natively supports deploying your chatbot to a website chat interface, WhatsApp, SMS, and phone calls. However, Slack and RCS channels are listed as coming soon. The Enterprise plan opens up the possibility of using Plivo’s SDK to integrate with your own software, which, despite being one of the most expensive options on this list, is still more transparent and accessible than LivePerson.

Plans/Pricing: 

Plan tiers determine which integrations and geographic coverage you have access to. You pay per conversation, execution, or minute (based on agent type) on top of your plan. All plans share the same pay-as-you go rates.

• Starter plan ($25 per month) works with Voice, WhatsApp, Chat, and Slack agents in the US and India.
• Team plan ($250 per month) adds in SMS Agents, coverage for Australia, Canada, and the UK, as well as team management features.
• Enterprise plan ($999 per month) works across 190 countries and also adds in SIP trunking, SSO, and programmable Voice and SMS APIs.

G2 rating: 4.5/5 (743 reviews)

Which LivePerson alternative is the best?

The conversational AI landscape is crowded, but the nine solutions highlighted here stand out for their innovation, user-friendliness, and value. Compared to LivePerson, these alternatives often offer more transparent pricing, greater scalability, and faster onboarding — all key factors for teams looking to save time and money with AI customer support or marketing chatbots.

Although we’re a teensy bit biased, Jotform’s AI Agents are one of the best options if you’re searching for something easy to set up and deploy across customer channels, with plenty of flexible training and monitoring options. We’re also one of the only platforms with a genuinely free plan. Others may let you experiment for a week or two, but Jotform AI Agents let you start building, testing, and even deploying AI conversations today. 

Sign up now and see for yourself.