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When-do actions

Create Agent

When - Do Actions

Customize your AI Agent’s behavior with powerful "When-Do" rules. Control how your agent responds to users. Define the conditions, and let your AI handle the rest.

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  • AI Agents Features
  • Actions Category
  • When-do actions

Enable your AI Agent to take action based on predefined conditions. Whether it’s sending an email on a specific date, showing a video when a topic is mentioned or triggering a workflow when a form is submitted.

Define Triggers and Actions

Enable your AI Agent to take action based on predefined conditions. Whether it’s sending an email on a specific date, showing a video when a topic is mentioned or triggering a workflow when a form is submitted.

User Guide

Triggers

  • Conversation starts: Trigger actions like greetings when a user initiates a chat.
  • User wants to: Triggered when a user expresses an intention, such as making a booking or requesting assistance.
  • User talks about: Recognizes topics when a user mentions specific keywords or topics and triggers actions.
  • User asks about: Triggers precise answers based on questions.
  • User sentiment is: Adapt responses based on emotions, offering help or escalation if needed.
User Guide
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Actions

  • Fill form: Simplify data collection by having the AI agent present a form directly to the user during the conversation.
  • Show button: Displays a clickable button for the user to take further action.
  • Say exact message: Sends a predefined response to the user.
  • Always include:  Ensures a specific piece of information is always included in the response.
  • Talk about/mention: Discusses a certain topic throughout the conversation.
  • Don’t talk about/mention:  Prevents the agent from discussing certain topics.
  • Ask for information: Requests more details from the user when needed.
User Guide
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Triggers

  • User provides: Triggers actions when user submits specific details like their contatct information.
  • The sentence contains: Triggered by specific words or phrases in the user’s message.
  • The date is: Based on the date given, triggers different actions.
  • The Page URL Contains: Customize interactions based on the webpage a user is visiting.
User Guide
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Actions

  • Send email: Sends an email based on a predefined template to the user or your team.
  • Send API Request: Makes an API request to an external service.
  • Find in website: Search and deliver website content as answers.
  • Trigger Workflow: Start workflows based on form submissions.
  • Show video: Displays a video.
  • List of Items: Shows a selection of items the user.
  • Make an Appointment: Assists the user in scheduling an appointment or event.
User Guide
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Dialog end
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AI Agents Features
Actions
When-do actions
Learn More: When-do actions

When-do actions

Customize your AI Agent’s behavior with powerful “when-do” rules. Define the conditions and behaviors to control how your agent responds to users.

Integrations
Learn More: Integrations

Integrations

Boost the functionality of your AI Agent by connecting it to essential tools.

Triggers
Learn More: Triggers

Triggers

Set up automated triggers that activate specific responses when a user starts a chat, asks a question, or mentions a topic.

Actions
Learn More: Actions

Actions

Enable your agent to perform actions like completing forms, replying to users with specific messages, suggesting relevant topics, or even sending data to third-party apps.

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