Customer Support | AI Agents Features

Embed Agents

Embed your AI Agent anywhere on your website using a simple code snippet. No coding required; just copy and paste.

Train Your Agent

Optimize your agent using a variety of training methods, such as websites, documents, reference info, and frequently asked questions.

Teach Your Agents

Customize your agent by providing information, examples, and guidelines to ensure accurate, brand-aligned, and effective interactions.

Train with Zendesk

Authorize your Zendesk integration and instantly sync your knowledge base. With Jotform’s Zendesk integration, your agent can learn directly from your existing help articles and deliver context-aware responses all with just a few clicks.

Periodic Recrawling

Keep your AI agent up to date with the latest content from your website with automatic recrawling. Just set your URL once, choose how often to recrawl.

Questions & Answers

Equip your AI Agent to handle real-world conversations by providing tailored question-and-answer pairs. Whether your users are asking about product pricing, requesting a PDF brochure, or searching for a location, Jotform AI Agents can respond with text, checklists, images, videos, PDFs, or even a map all based on your predefined instructions.

Train with Freshdesk

Empower your AI Agent with accurate support knowledge by connecting your Freshdesk account. With Jotform’s Freshdesk integration, you can easily import and train your agent using help center articles ensuring it answers questions just like your support team would.

Train with Youtube

Turn your existing video content into a powerful training tool. With Jotform AI Agents, you can simply add YouTube video links or your entire channel, and your agent will automatically begin analyzing the content to learn and respond more effectively in conversations no manual transcription or setup required.