Take over the chat
Take Over Chat
Deliver seamless customer service by enabling human agents to step in when AI-led conversations need a personal touch. Whether through chat or phone, ensure every query is resolved promptly and with care.
Strike the perfect balance between automation and human expertise. With the Take Over Chat feature, you can ensure smooth transitions between AI and your team, offering customers flexible and personalized support when it matters most
Take Over on Chat
When a conversation requires human intervention, the AI can instantly pass the conversation to a human agent. This ensures that users receive personalized assistance, especially for complex inquiries that need expert knowledge.
Real-time Intervention
Human agents can take over live chat sessions instantly in urgent or sensetive issues, ensuring no interruptions in the conversation flow and addressing customer needs promptly.
Conversation Continuity
Human agents gain full access to the AI-provided chat history, ensuring they have complete context for the discussion, leading to smoother transitions and informed support.
Enhanced Operational Efficiency
By involving human agents for escalated issues, businesses can ensure critical concerns are addressed promptly, fostering trust, reducing churn, and improving overall brand reputation.
Take Over on the Phone
Enable your team to take over calls from the AI during phone support conversations, providing real-time assistance for more complicated issues. With a simple transfer, users can continue their conversation with a human expert, ensuring a smooth and efficient experience.
Instant Notifications
AI can notify human agents immediately when critical issues arise, ensuring timely intervention through phone support for situations requiring urgent attention
Detailed Records
Maintain call logs and transcripts for every interaction, providing clarity and a complete record for future reference, improving transparency and accountability.
